Cloudastructure Wins for Customer Service Department of the Year

AI Surveillance company takes Silver at 2024 American Business Awards

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Miami, FL –  April 29, 2024  Today, the American Business Awards announced Cloudastructure has won the Silver for Customer Service Department of the Year in software.

The award acknowledges the remarkable feats Cloudastructure’s Customer Success Team accomplished in 2023,  beginning with the launch of Cloudastructure’s seamless Remote Guarding solution, along with hiring, training and launching the global guard services that enable Cloudastructure to offer multifamily customers the only end-to-end AI solution in the market. 

VP of Customer Success Laura Jermyn spearheaded the team and together they achieved::

  • A 100% Customer Satisfaction score 
  • A Net Promoter Score of +60
  • A 4.8 Rating on Google Reviews
  •  0% of Voice Downs Escalating  to Threatening Activity
  • Thereby providing 100% Theft Deterrence at every client site.

The team’s efforts resulted in Remote Guarding growing company revenue by 840% during the nomination period. The judges were effusive:

“Cloudastructure, Inc.'s Customer Service Department has demonstrated exceptional adaptability and innovation in transitioning from a beta phase to delivering best-in-class customer service”

 “Great narrative. Great real-time results.”

“Cloudastructure's nomination demonstrates exceptional problem-solving and its impact in customer service and satisfaction.”

“A visionary leader with committed employees going beyond their comfort zone to move a company from a predicament to produce outstanding results in customer satisfaction.”

Chief Revenue Officer Lauren OBrien commented, “I’d like to thank the judges at the American Business Awards, and congratulate our Customer Success Team. We are thrilled the whole country now knows what we’ve known all along: that Laura and her team provide exceptional value to Cloudastructure customers. by stopping crime in real time. on client sites.” 

The American Business Awards  are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,700 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration.

Media inquiries based on this release, please contact Kathleen Hannon, Director of Communications

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