FAQ

Installing a proactive AI-powered security system at your facility is easy. Get a full installation picture with our Frequently Asked Questions below!

Product offering

1. What security services does Cloudastructure provide?

Cloudastructure provides seamless end-to-end AI-powered crime deterrence security services. Our hardware and software offers real-time AI video surveillance, live remote monitoring software, security analytics, and remote guarding services to proactively detect and prevent threats.

2. What industries does Cloudastructure’s solution work in?

Cloudastructure’s solution works across many industries where it can replace or enhance traditional security guards and outdated, on-premise Video Management Systems (VMS) and CCTV. We work with multi-family and commercial properties, trucking and logistics, storage, construction, campuses, and other types of sites that have complex security needs, large properties, or distributed locations.

Hardware Specifications and Installation

3. What kind of hardware devices do I need to implement Cloudastructure’s solution?

To implement Cloudastructure’s solution, you will need commercial-grade cameras on site. Our installers will put in a Cloud Video Recorder (CVR) on site, and this small cloud-based device will send video feeds to our secure cloud-based remote server for real-time analysis and 30-day storage. For ease of an all-in-one solution, if you wish to add or replace existing cameras, we can help, so email sales@cloudastructure.com to discuss options.

4. What cameras does Cloudastructure support? Can I use my existing cameras?

Cloudastructure is camera-agnostic and works with 99% of existing commercial-grade cameras, likely including ones that you currently have installed.

5. How can I use my existing analog cameras with Cloudastructure’s solution?

You can convert your analog camera’s video signal into a digital IP stream that Cloudastructure’s system can read using video encoders. With an encoder, you preserve your original investment and save money compared with installing new network cables and cameras. Your video quality may be limited to what your analog camera can produce, but the output will still be centralized under Cloudastructure’s modern AI-powered platform.

6. What Internet bandwidth do I need to implement Cloudastructure’s solution?

To implement Cloudastructure’s solution, you would need about 4Mbps for 2MP cameras @ 15 FPS (2 megapixel resolution at 15 frames per second).

7. What are the technical requirements for Cloudastructure’s CVR?

Cloudastructure’s CVR needs some basics to send videos to the cloud: an uninterrupted power supply (UPS) in a temperature-controlled environment, a network connection with access to the camera network, and internet access.

8. How straightforward is the installation of Cloudastructure’s solution on my cameras?

For most companies, Cloudastructure installation will be quick and easy. With some legacy hardware, it may take a little longer, but we will do all we can to work with your current investment.

9. How secure is my data in the Cloudastructure cloud?

Your data in the Cloudastructure cloud is secure. All video feeds flow through a secure proprietary CVR inaccessible to the outside world. Information is then encrypted in transit and at-rest using HTTPS/TLS (Hypertext Transfer Protocol Secure / Transit Layer Security) protocols, ensuring secure communication between the customer’s browser and the web server. 

Cloudastructure passed a SOC2 audit and continues to maintain SOC2 compliance (a framework that provides assurance about how service organizations manage customer data). Such compliance includes rigorous testing related to security, confidentiality, and availability.

10. Does Cloudastructure’s solution work with other VMS systems?

Cloudastructure can work with many existing VMS systems. For your specific setup, email sales@cloudastructure.com to discuss options!

Recordings and Remote Guarding

11. How can I monitor my sites on Cloudastructure’s solution?

Cloudastructure offers a range of alternatives for remote monitoring, including Cloudastructure’s Remote Guarding services for an end-to-end solution. Or you can opt to have alerts sent directly to your in-house team or even a third-party guard team of your choice.

12. How many users can simultaneously log into Cloudastructure’s Live View?

Access to Cloudastructure Live View is unlimited to authorized users. You grant access to any number of users at your or partner organizations, and they can view the site simultaneously. There are no per-seat licensing fees with Cloudastructure.

13. How can I view footage from the Cloudastructure solution on a mobile phone?

You can view Cloudastructure footage on your phone from a web browser at the same location you access Cloudastructure on your desktop browser.

Troubleshooting and Support

14. What happens to Cloudastructure video recording if there is a network outage?

In the event of a network outage, Cloudastructure’s solution continues to store your video locally on the CVR, and automatically synchronizes uploads to the cloud in catch-up mode once your network is re-established.

15. Is there 24/7 support for using Cloudastructure and how much does support cost?

Cloudastructure support is around the clock (24/7/365), unlimited, and included in your subscription.

16. What training is available for the Cloudastructure platform?

Cloudastructure offers free training for your entire team. Our Customer Success team holds onboarding and regular walkthroughs and training sessions.

Download the Cloud-Based Cybersecure Data Sheet
to see how we protect your data end-to-end.

See how Cloudastructure secures your data end-to-end.

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End of Year offer
Protect Now, Pay in 2026
Stay ahead of crime this holiday season with Cloudastructure’s AI Surveillance, and defer all payments until 2026.
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Limited Time Offer: Protect Your Property Now, Pay in 2026
Limited Time Offer: Protect Your Property Now, Pay in 2026
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