FAQ

Installing proactive an AI security system at your facility is easier than you might think. But if want to ensure you have the whole installation picture, check out our Frequently Asked Questions below! 

1. What cameras does Cloudastructure support? Can I use my existing cameras?

Cloudastructure is camera agnostic and works with 99% of existing commercial-grade cameras.

2. How would I use my existing analog cameras with the system?

By using encoders on analog cameras, you can convert them to IP which is then compatible with our system.

4. What are the requirements for the Cloud Video Recorder [CVR]?

CVR’s require an uninterrupted power supply in a temperature controlled environment as well as a network connection with access to the camera network AND internet access.

5. How easy or difficult is it to connect to existing cameras?

For most companies, installation is quick and easy. For those with legacy hardware, it may take a little longer.  Contact us if you’d like to  verify camera types/manufacturers that are already auto supported. If yours is not on the list, don’t worry, we are happy to work with you.

6. What’s the maximum number of users who can log into Live View?

Unlimited. There are no tech limitations nor per-seat licensing fees with Cloudastructure. Access is decided by you. So provided you’ve granted permissions to multiple people at your organization, they can view the site simultaneously.

7. What happens if there is a network outage?

Your video is stored locally on the CVR, and once your network is re-established, your video is uploaded to the cloud.

8. Can I also monitor?

Yes. We have the only seamless Remote Guarding capabilities in the business. We also offer Remote Guarding services that you can customize for your location.

9. Can the footage be viewed on a mobile phone?

Yes. It can be viewed on your phone via web browser.

10. Do you offer 24/7 support and what are the associated fees?

Support is 24/7/365, unlimited, and included in your subscription.

11. Is there any type of training for the platform?

Yes. We offer free training for your entire team.

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