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Prevent Car Break-ins: Cloudastructure’s multi-family residential remote surveillance

Multifamily Crime Poll

Altercations: Key Findings on Resident Disputes & Security

Resident Altercations Survey

The following poll was conducted during our Resident Altercations & Landlord Liability

Date: July 31st, 2025
Sample Size: 37 respondents
Audience Profile:
- Property Managers
- Regional Managers
- Facilities Managers & Directors
Focus Areas Covered:
- Frequency of violence.
- Liability and claims experience.
- Hardest disputes to manage.
- Confidence in handling sexual harassment cases.
- Tools for prevention and risk reduction.

Q1: In your experience, how often have resident altercations escalated to physical violence?

Poll Results

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Q1. In your experience, how often have resident altercations escalated to physical violence?

Never — 14 responses (38%)
Rarely (1–2 times over several years) — 18 responses (49%)
Occasionally (every year or two) — 3 responses (8%)
Frequently (multiple times per year) — 1 response (3%)
Constantly — it’s a recurring issue — 1 response (3%)

Five Key Takeaways

✔

Violence is uncommon but not absent. Nearly half of respondents said altercations escalate to violence only rarely, and over one-third said it never happens, suggesting that severe incidents are the exception, not the norm in multifamily security.

✔

A minority face recurring problems. Although rare, 6% reported frequent or constant violence, indicating that a small segment of properties experience ongoing risk that may require heightened intervention.

✔

Low frequency doesn’t mean low concern. Even infrequent events pose reputational and legal risks.

✔

Context matters. The spread of responses highlights how property size, resident demographics, and existing security measures likely influence experiences, showing that not all properties face the same level of risk.

✔

Room for proactive prevention. Since most incidents happen only “rarely,” preventive strategies like real-time crime deterrence through remote video guarding could ensure isolated events don’t become recurring problems.

Summary: The poll results reveal that while violent altercations in multifamily parking areas are relatively rare, they remain a pressing concern for property managers, ownership groups, and security directors. Even isolated incidents can trigger liability exposure, negative resident sentiment, and attrition risks. By incorporating AI video surveillance, and remote video guarding, properties can shift from reactive response to real-time crime deterrence.

Q2: Has your organization ever faced a liability claim stemming from a resident altercation?

Poll Results

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Poll Results – Q2: Has your organization ever faced a liability claim stemming from a resident altercation?

Yes, more than once — 1 (3%)
Yes, but only once — 2 (6%)
Not yet, but it’s a concern — 14 (40%)
No, and we’re confident in our protections — 6 (17%)
I don’t know — 12 (34%)

Five Key Takeaways

✔

Claims remain relatively rare. Only 9% have actually faced a liability claim, showing most properties have avoided formal escalation so far.

✔

High concern levels. 40% worry a claim could happen in the future, highlighting the importance of stronger Multifamily Security strategies such as AI Video Surveillance and Remote Guarding to reduce exposure.

✔

Confidence gap exists. Just 17% feel secure in their protections, suggesting many organizations see vulnerabilities in their liability shield that could be solved with solutions like AI surveillance or remote guarding.

✔

Uncertainty is a challenge. 34% don’t know if claims have occurred, which points to poor record-keeping, communication gaps, or lack of centralized risk reporting.

✔

Proactive measures are needed. The combination of concern, low confidence, and uncertainty suggests an opportunity for stronger security, monitoring, and liability prevention protocols.

Summary: Although liability claims from resident altercations are uncommon, many property managers remain concerned and lack confidence in their protections. Uncertainty about past claims highlights the need for better visibility and proactive safeguards.

Q3: Which type of resident dispute do you find most difficult to manage?

Poll Results

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Poll Results – Q3: Which type of resident dispute do you find most difficult to manage?

Resident arguments over pets, parking or noise — 17 (53%)
Sexual Harassment — 0 (0%)
Physical violence between residents — 1 (3%)
Domestic violence — 6 (19%)
All of the above — 8 (25%)

Five Key Takeaways

✔

Everyday disputes dominate. 53% find noise, pets, and parking arguments the hardest to manage, showing how frequent, low-level conflicts strain staff resources.

✔

Comprehensive challenge. 25% selected “all of the above,” reflecting that disputes across categories—whether minor or severe—are collectively overwhelming.

✔

Domestic violence requires serious attention. 19% identified it as most difficult, underscoring the need for robust Multifamily Security measures and sensitive case management.

✔

Physical altercations are less cited but critical. Only 3% chose this, but such incidents escalate quickly, making Real-Time Crime Deterrence and AI Video Surveillance essential.

✔

No reports of sexual harassment as “most difficult”. While not selected here, this may reflect underreporting or hesitation, highlighting the importance of Cloud-Based Surveillance and Remote Guarding for visibility and accountability.

Summary: Property managers face the greatest challenges managing everyday disputes like noise, pets, and parking, though domestic violence and physical altercations add serious risk. With conflicts spanning from minor to severe, multifamily properties benefit from AI Video Surveillance, and Remote Guarding to both de-escalate routine disputes and provide Real-Time Crime Deterrence when incidents turn violent.

Q4: Are you confident in your security and case management to respond to resident-on-resident sexual harassment claims?

Poll Results

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Poll Results – Q3: Which type of resident dispute do you find most difficult to manage?

Resident arguments over pets, parking or noise — 17 (53%)
Sexual Harassment — 0 (0%)
Physical violence between residents — 1 (3%)
Domestic violence — 6 (19%)
All of the above — 8 (25%)

Four Key Takeaways

✔

Majority reliance on ad-hoc handling. 60% admit they respond case by case, showing a lack of standardized protocols that could create liability and response delays.

✔

Limited formal protocols in place. Only 23% report having a rigorous, enforced protocol, meaning most organizations may not be fully prepared for consistent incident handling.

✔

Improvement needs are acknowledged. 16% openly recognize gaps in either case management or both security and case management, reflecting pressure to upgrade systems.

✔

No direct callout for security gaps alone. Interestingly, no respondents singled out security as the sole weakness, suggesting organizations may see harassment response as a procedural rather than purely security-driven issue.

Summary: Most organizations rely on case-by-case handling of harassment claims, with only a small share maintaining clear protocols. This inconsistency leaves properties exposed to risk. Standardized case management, supported by modern proactive surveillance systems can help ensure faster, more consistent, and defensible responses.

Q5: Which of these tools would help you most in reducing risk after resident altercations?

Poll Results

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Poll Results – Q5: Which of these tools would help you most in reducing risk after resident altercations?

Better staff training and case management protocols — 15/26 (58%)
Clearer lease language — 1/26 (4%)
Escalating consequences for altercations including fines — 6/26 (23%)
More visible surveillance — 2/26 (8%)
AI that flags and stores offender behavior until the altercation is resolved — 2/26 (8%)

Five Key Takeaways

✔

Staff preparedness is the top priority. A majority (58%) want stronger staff training and case management, showing that human response remains a critical weak point in mitigating altercations.

✔

Enforcement clarity matters less. Only 4% see clearer lease language as impactful, suggesting that written policies are less effective without real-time enforcement.

✔

Escalating penalties have traction. Nearly a quarter (23%) support stricter consequences like fines, highlighting a desire for stronger deterrence measures.

✔

Technology is underutilized. Just 8% favor visible surveillance and 8% favor AI behavior flagging, but these tools could greatly enhance real-time crime deterrence if integrated with human protocols.

✔

Holistic strategies needed. The spread of responses shows that reducing altercation risks requires a combination of human training, AI analytics, and surveillance rather than relying on paperwork or fines alone.

Summary: Staff training is viewed as the most effective way to reduce risks from altercations, while fines and surveillance add support. However, the low prioritization of technology tools shows a missed opportunity—combining strong staff protocols with AI Video Surveillance, and Remote Guarding can deliver stronger real-time crime deterrence and liability protection.

Prevent Car Break-ins: Cloudastructure’s multi-family residential remote surveillance

Multifamily Crime Poll

Altercations: Key Findings on Resident Disputes & Security

Resident Altercations Survey

Q1: In your experience, how often have resident altercations escalated to physical violence?

Poll Results

Five Key Takeaways

Q2: Has your organization ever faced a liability claim stemming from a resident altercation?

Poll Results

Five Key Takeaways

Q3: Which type of resident dispute do you find most difficult to manage?

Poll Results

Five Key Takeaways

Q4: Are you confident in your security and case management to respond to resident-on-resident sexual harassment claims?

Poll Results

Four Key Takeaways

Q5: Which of these tools would help you most in reducing risk after resident altercations?

Poll Results

Five Key Takeaways

Know Your Law

Turn Insights Into Action

Prevent Car Break-ins: Cloudastructure’s multi-family residential remote surveillance

Multifamily Crime Poll

Altercations: Key Findings on Resident Disputes & Security

Resident Altercations Survey

Q1: In your experience, how often have resident altercations escalated to physical violence?

Poll Results

Five Key Takeaways

Q2: Has your organization ever faced a liability claim stemming from a resident altercation?

Poll Results

Five Key Takeaways

Q3: Which type of resident dispute do you find most difficult to manage?

Poll Results

Five Key Takeaways

Q4: Are you confident in your security and case management to respond to resident-on-resident sexual harassment claims?

Poll Results

Four Key Takeaways

Q5: Which of these tools would help you most in reducing risk after resident altercations?

Poll Results

Five Key Takeaways

Know Your Law

Turn Insights Into Action

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