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Multifamily Crime Poll

The Impact of Trespassing on Property Operations and Residents

Trespassing Survey

The following poll was conducted during our Trespass Tactics: Legal, Police, and Security Strategies That Work

Q1: On average, how much time does your team spend each week managing trespassing incidents, including lease violators in communal areas after hours?

Poll Results

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Poll Results – Q1: On average, how much time does your team spend each week managing trespassing incidents, including lease violators in communal areas after hours?

  • Less than 1 hour — 5 (38%)
  • 1–3 hours — 5 (38%)
  • 4–6 hours — 1 (8%)
  • 7–10 hours — 0 (0%)
  • More than 10 hours — 2 (15%)

Key Takeaways

Time drain is common, even at “low” levels. While most respondents report under three hours per week, that still represents recurring operational distraction for onsite teams managing avoidable security issues.
A notable minority is heavily impacted. 15% of properties spend more than 10 hours weekly on trespassing and lease violations, signaling chronic issues that likely require escalation beyond manual patrols.
Issues are persistent, not occasional. With 76% spending time every week, trespassing and after-hours violations appear to be a routine operational burden rather than isolated incidents.
Labor costs add up quickly. Even a few hours per week translates into meaningful staffing costs over a year, especially when higher-value tasks are delayed or deprioritized.
Summary: Most properties spend some time each week addressing trespassing and after-hours violations, making it a routine operational task. While often manageable, these efforts still consume staff time and highlight how AI Video Surveillance, and Remote Guarding can simplify response and provide consistent, real-time deterrence with less manual involvement.

Q2: How do trespassing incidents most affect your staff and residents/tenants?

Poll Results

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Poll Results – Q2: How do trespassing incidents most affect your staff and residents/tenants? (Select all that apply)

  • Safety concerns for residents/tenants — 7 (54%)
  • All of the above — 6 (46%)
  • Increased stress for staff — 4 (31%)
  • Increased maintenance and repair costs — 3 (23%)
  • Negative impact on resident satisfaction or reviews — 3 (23%)
  • Higher staff workload / operational burden — 2 (15%)

Key Takeaways

Resident safety is the top concern. Over half of respondents cite safety issues, reinforcing that trespassing directly affects how secure residents feel in their community.
Impacts are multi-dimensional. Nearly half selected “all of the above,” showing trespassing creates overlapping challenges across safety, staff workload, costs, and satisfaction.
Staff well-being is affected. One-third report increased stress for staff, indicating these incidents place emotional and operational pressure on onsite teams.
Reputation and costs are at risk. Maintenance expenses and negative reviews may not be the most frequent impacts, but they pose long-term financial and leasing risks.
Reactive responses strain operations. The combination of safety concerns and workload increases highlights the need for proactive, technology-driven deterrence rather than manual intervention.
Summary: Trespassing incidents have wide-ranging effects on multifamily communities, impacting resident safety, staff workload, operational costs, and overall satisfaction. Many respondents experience multiple consequences at once, suggesting these issues are not isolated but interconnected. Addressing trespassing more proactively can help reduce strain on staff, limit recurring costs, and support a safer, more positive experience for residents and tenants.

Q3: How helpful is local law enforcement in managing trespassing incidents?

Poll Results

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Poll Results – Q3: How helpful is local law enforcement in managing trespassing incidents?

  • Somewhat helpful – respond but with delays or limitations — 4 (44%)
  • Rarely helpful – limited support or engagement — 3 (33%)
  • Very helpful – respond quickly and provide guidance — 2 (22%)
  • Not involved at all — 0 (0%)

Key Takeaways

Support is inconsistent rather than reliable. Most respondents describe law enforcement as only somewhat helpful, often due to response delays or limited availability.
One-third receive minimal assistance. A significant portion report rare engagement, indicating properties frequently manage trespassing without dependable external support.
Fully effective responses are the exception. Only 22% experience quick, proactive assistance, highlighting that strong law enforcement support is not the norm.
Properties cannot rely on police as a primary solution. With mixed effectiveness, onsite teams are often left to handle incidents independently.
Clear need for alternative response strategies. These gaps reinforce the role of AI Video Surveillance and Remote Guarding in delivering real-time crime deterrence without waiting on external response.
Summary: The results indicate that local law enforcement support for trespassing incidents is often limited or delayed. Most properties receive only partial assistance, while some experience minimal engagement overall. This means onsite teams frequently have to handle situations on their own, highlighting the importance of having reliable, proactive ways to manage incidents without depending solely on external response.

Q4: How effective are guard services in managing trespassers, and do they justify the cost?

Poll Results

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Poll Results – Q4: How effective are guard services in managing trespassers, and do they justify the cost?

  • We do not use guard services — 3 (38%)
  • Very effective and worth the cost — 2 (25%)
  • Somewhat effective, may justify the cost in some cases — 2 (25%)
  • Not effective and not worth the cost — 1 (13%)
  • Limited effectiveness, not sure if worth the cost — 0 (0%)

Four Key Takeaways

Guard services are not universally adopted. Nearly four in ten respondents do not use guard services at all, suggesting cost, staffing, or scalability concerns limit adoption.
Perceived value is mixed. Only half of respondents rate guard services as effective to any degree, indicating inconsistent outcomes across properties.
Strong ROI is not guaranteed. Just 25% believe guard services are clearly worth the cost, reinforcing uncertainty around long-term value.
Ineffectiveness still exists. A portion of respondents report guard services as ineffective and not cost-justified, highlighting risk in relying solely on human patrols.
Opportunity for alternative approaches. The variability in cost-effectiveness points to demand for more consistent, technology-driven solutions that scale without increasing labor costs.
Summary: The results show that guard services deliver uneven value across multifamily properties, with many teams either questioning their cost justification or opting out entirely. While guards can be effective in some cases, the lack of consistency and scalability highlights why many operators are exploring AI Video Surveillance and Remote Guarding to support Multifamily Security with more predictable coverage, real-time crime deterrence, and improved operational efficiency.

Q5: How often do trespassing incidents contribute to negative reviews or damage your property’s reputation?

Poll Results

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Poll Results – Q5: How often do trespassing incidents contribute to negative reviews or damage your property’s reputation?

  • Often – they regularly impact reviews and reputation — 2 (29%)
  • Sometimes – they occasionally affect resident perception — 2 (29%)
  • Rarely – only a few incidents have an impact — 1 (14%)
  • Never – trespassers do not affect reviews or reputation — 0 (0%)
  • Not sure / don’t track — 2 (29%)

Key Takeaways

Reputation impact is common. A majority of respondents report that trespassing affects reviews either often or sometimes, showing a clear link between security issues and resident perception.
No property is fully insulated. Not a single respondent indicated that trespassing never affects reputation, reinforcing that exposure risk exists for all communities.
Perception gaps remain.  Nearly one-third do not track or are unsure of reputational impact, suggesting missed visibility into how incidents influence leasing and renewals.
Negative reviews are not isolated events. With regular or occasional impact reported by most, reputational damage appears to be an ongoing concern rather than a rare occurrence.
Prevention directly supports brand value. Reducing visible incidents can play a meaningful role in protecting resident trust, online reviews, and long-term property value.
Summary: Trespassing incidents frequently influence how residents perceive a property, often showing up in reviews and reputation over time. With many communities seeing at least occasional impact—and others lacking clear tracking—there is a strong case for proactive measures that reduce incidents before they affect resident confidence and public perception.

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