From Move-In to Renewal:
How Resident Experience Impacts Occupancy and NOI

Better screening. Safer communities. Stronger reputation. Faster leasing and longer retention.

Featuring: Kyle Nelson, Snappt – VP of Strategy, Daniel Paulino, Reputation – VP of Real Estate

Meet The Panelists

Kyle Nelson

VP of Strategy, Snappt

Kyle brings deep expertise in application fraud prevention and how cleaner screening leads to better resident outcomes, fewer disputes, and stronger communities.

Daniel Paulino

VP of Real Estate, Reputation

Daniel works with multifamily leaders to transform resident feedback into operational insights, retention strategies, and brand strength.

Jen Free (Host)

Director of Sales, Cloudastructure

Jen helps multifamily teams rethink safety and risk management through AI-driven surveillance and remote monitoring that improves both security and resident experience.

Overview:

Bad resident choices, weak security, and poor reputation don’t just create headaches — they directly hit your bottom line.

✅ 70%+ of operators say rental fraud and bad resident outcomes create financial harm, leading to higher costs, property damage, and even loss of good residents.
✅ At the same time, 71% of renters say they want better security, making safety a top factor in whether they choose — and stay — at your community.
✅ And with over 80% of renters reading online reviews before contacting a property, reputation can make or break your ability to lease and retain.

Join us to learn more about “The Resident Flywheel” and how better screening, smarter security, and proactive reputation management work together to reduce risk, improve the resident experience, and drive stronger occupancy, retention, and NOI.

Register Now

Who Should Attend:

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Property Managers

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Regional Managers

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Directors of Operations

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Asset Managers

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VP of Operations

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VP of Resident Experience

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VP of Risk or Compliance

If your bonus, KPIs, or board questions include occupancy, renewals, complaints, or brand reputation — this session is for you.

What You’ll Learn:

Tips to Improve Resident Quality Without Adding Friction

Design Safer Communities That Actually Stop Crime Before it Happens

Turning Feedback Into Retention (and Rent Growth)

Why Attend?

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Learn how AI is already reshaping access control, security, and resident experience

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Understand the risks of adopting AI without human oversight and how to avoid them

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Hear honest insights from two founders who helped shape the modern proptech landscape

From Move-In to Renewal: How Resident Experience Impacts Occupancy and NOI